Receiving information from IBM Support

Occasionally an IBM technical-support representative might ask you to download diagnostic tools or other files. We can use FTP to download these files.

Ensure the IBM technical-support representative provided you with the preferred server to use for downloading the files and the exact directory, and file names to access.

To download files from IBM Support:

1. Use FTP to connect to the site the IBM technical-support representative provided and log in as anonymous. Use your email address as the password.

2. cd WP_PROFILEhe appropriate directory:

   1. cd WP_PROFILEhe /fromibm directory.
      cd fromibm

   2. cd WP_PROFILEhe directory the IBM technical-support representative provided.
      cd nameofdirectory

3. Enable binary mode for the session.
   binary

4. Use the get command to download the file the IBM technical-support representative specified.
   get filename.extension

5. End the FTP session.
   quit

Parent topic:
Exchange information with IBM