Collecting communities catalog troubleshooting data

Collect communities catalog data to help IBM Support diagnose catalog problems.

Mandatory data

Gather and provide the following information related to any communities catalog issues:

• The values of the CATALOG_INDEX_DIR and CATLAOG_REPICATION_DIR WebSphere variables.

• A detailed description of the issue that includes the scenario that caused the issue, user names, and time stamps to match the issue.

• Trace files from all existing nodes.

• Fiddler traces of UI HTTP calls.

Screen captures

Collect as many screen captures as possible, for example:

• I'm an owner, I'm a member, I'm following, I'm inviter, or Public Communities views (whichever is relevant to the issue).

• Catalog admin page overview and the details for every crawler defined.

Database tables

Collect the content of the following a database tables:

• SNCOMM.CATALOG_COLLECTION_CONFIG

• SNCOMM.CATALOG_CRAWLER_STATUS

Index files

Collect the content found in the folders defined by the following WAS variables (for all nodes):

• CATALOG_INDEX_DIR

• CATLAOG_REPICATION_DIR

Trace Files

Set the following Trace flags in each node the Communities application is installed on:

*=info:  com.ibm.lconn.comm.catalog.*=all:  
com.ibm.connections.comm.seedlist.catalog.*=all:
com.ibm.tango.web.ui.actions.catalog.*=all:  
[Catalog]com.ibm.lotus.*=all: com.ibm.lotus.catalog.*=all: 
com.ibm.lotus.search.*=all 

Parent topic:
Troubleshooting tips