Portlet error messages

Portlet error messages

Use the codes included in the error messages generated by IBM Connections to identify problems with Connections Portlet and find solutions.
The following error messages are generated by IBM Connections Portlet for IBM WebSphere Portal:

for WebSphere Portal error
Message Cause Solution
CLFNF6001E: Could not store portlet preferences. The portlet failed to save preferences to portal preferences store. It may be caused by incorrect permission settings granted by the administrator. Check if the user has permission to store preferences.
CLFNF6002E: Error storing slot id. The portlet failed to store user credentials in the portal credential vault. Check the portal credential vault configuration.
CLFNF6003E: There was an error with a name.
Caused by: javax.naming.
NamingException when the portlet is trying to lookup Portal services (i.e. Puma service or Identification service).
Check the portal configuration to make sure Puma services and Portal Identification service are available.
CLFNF6004E: JSONTranslator could not modify portlet preferences. The portlet failed to save preferences to portal preferences store. It may be caused by incorrect permission settings granted by the administrator. Check if the user has permission to store preferences.
CLFNF6005E: There was an error with the portlet service. The server encountered an error when using Portal Puma services. Check the portal configuration to make sure puma services function correctly.
CLFNF6006E: Error creating credential. The portlet failed to create a private credential slot. Check the portal credential vault configuration.
CLFNF6007E: Name not found. The portlet failed to locate portal services. (i.e. Puma or Identification) Check the portal configuration to make sure puma services and Portal Identification are available.
CLFNF6008E: There was an error serializing an id. The portlet failed to serialize portlet window ID. Reinstall the portlet instance on the page, if the problem is consistent, check the portal configuration.
CLFNF6009E: Could not get custom views. The portlet failed to change the value for a read-only preference attribute. Check if the user has permission to store preferences.
CLFNF6010E: Query was stored in a bad format: {0}. The user used the character “|” in a custom search query or in a custom tag filter. Do not use “|” in a custom search query or in a custom tag filter.
CLFNF6011E: Error getting user credentials. The portlet encountered an error when attempting to retrieve user credentials from the Portal credential vault. Check the portal credential vault configuration.

Parent topic:
Error message reference

Message	Cause	Solution
CLFNF6001E: Could not store portlet preferences.	The portlet failed to save preferences to portal preferences store. It may be caused by incorrect permission settings granted by the administrator.	Check if the user has permission to store preferences.
CLFNF6002E: Error storing slot id.	The portlet failed to store user credentials in the portal credential vault.	Check the portal credential vault configuration.
CLFNF6003E: There was an error with a name.	Caused by: javax.naming. NamingException when the portlet is trying to lookup Portal services (i.e. Puma service or Identification service).	Check the portal configuration to make sure Puma services and Portal Identification service are available.
CLFNF6004E: JSONTranslator could not modify portlet preferences.	The portlet failed to save preferences to portal preferences store. It may be caused by incorrect permission settings granted by the administrator.	Check if the user has permission to store preferences.
CLFNF6005E: There was an error with the portlet service.	The server encountered an error when using Portal Puma services.	Check the portal configuration to make sure puma services function correctly.
CLFNF6006E: Error creating credential.	The portlet failed to create a private credential slot.	Check the portal credential vault configuration.
CLFNF6007E: Name not found.	The portlet failed to locate portal services. (i.e. Puma or Identification)	Check the portal configuration to make sure puma services and Portal Identification are available.
CLFNF6008E: There was an error serializing an id.	The portlet failed to serialize portlet window ID.	Reinstall the portlet instance on the page, if the problem is consistent, check the portal configuration.
CLFNF6009E: Could not get custom views.	The portlet failed to change the value for a read-only preference attribute.	Check if the user has permission to store preferences.
CLFNF6010E: Query was stored in a bad format: {0}.	The user used the character “\|” in a custom search query or in a custom tag filter.	Do not use “\|” in a custom search query or in a custom tag filter.
CLFNF6011E: Error getting user credentials.	The portlet encountered an error when attempting to retrieve user credentials from the Portal credential vault.	Check the portal credential vault configuration.