Anti-virus error messages

Anti-virus error messages

Use the codes included in the error messages generated by IBM Connections to identify problems with the Anti-Virus service plug-in and find their solutions.
The following error messages are generated by Anti-virus service plug-ins:

Message Cause Solution
CLFAQ0001E: Unable to access file {0} The plug-in cannot find the file to scan. Verify the file name and then try again.
CLFAQ0002E: Error raised communicating with virus scanner: {0} The plug-in could not connect to the scanner. For example: my.scanner.com. Verify the scanner is running and the network connection is good.
CLFAQ0003E: Property {0} missing from scanner initialisation data A required property, identified by {0}, is not in the <avFilter> XML block of the configuration file. Add the property to the to the <avFilter> XML block in LotusConnections-config.xml.
CLFAQ0004E: ICAP error processing content: {0} There was a problem processing the content of the ICAP header. Make sure we are providing the appropriate content in the header.
CLFAQ0005E: Unknown Host: {0} The code was unable to find the antivirus server. First, check the antivirus server is online and reachable by the Lotus connections Server. Secondly, check the DNS server to ensure the hostname/domain used for the antivirus server is pointing to the correct machine. Also ensure the antivirus machine is running.
CLFAQ0006E: ICAP error null response The antivirus server did not return any response at all. Indicates a possible connection problem and/or anti-virus server problem. The virus scanner might have crashed, for example.
CLFAQ0007E: ICAP error first read timeout: {0} Indicates the anti-virus server is a bit slow or overloaded or there is some sort of network issue. If we see this error once in a while, it is OK to ignore it. However, if the logger has a lot of timeouts and virus scanning fails, then there is a problem. In this case, check to verify the antivirus server is actually running and reachable by the Connections servers.
CLFAQ0008E: General error with connecting to a server: {0} A generic error displayed when the code is unable to connect to the antivirus server due to some unexpected error. First, check the antivirus server is online and reachable by the Lotus connections Server. Secondly, check the DNS server to ensure the hostname/domain used for the antivirus server is pointing to the correct machine. Also ensure the antivirus machine is running.
CLFAQ0009E: ICAP error second read timeout: {0} Indicates the anti-virus server is a bit slow or overloaded or there is some sort of network issue. If we see this error once in a while, it is OK to ignore it. However, if the logger has a lot of timeouts and virus scanning fails, then there is a problem. In this case, check to verify the antivirus server is actually running and reachable by the Connections servers.
CLFAQ0010E: ICAP error incomplete response: {0} The antivirus server did return something, but the response was incomplete. Check to verify the antivirus server is actually running and reachable by the Connections servers.
CLFAQ0011E: Unsupported connection type: [tls] The current code does not support connecting to the antivirus scanner using TLS. Disable TLS.
CLFAQ0012I: ICAP Headers: {0} This informational message is provided for debugging, since the code can sometimes misinterpret the ICAP headers. Use this message to secure a log of what the headers actually are so we can figure out what happened.

Parent topic:
Error message reference

Message	Cause	Solution
CLFAQ0001E: Unable to access file {0}	The plug-in cannot find the file to scan.	Verify the file name and then try again.
CLFAQ0002E: Error raised communicating with virus scanner: {0}	The plug-in could not connect to the scanner. For example: my.scanner.com.	Verify the scanner is running and the network connection is good.
CLFAQ0003E: Property {0} missing from scanner initialisation data	A required property, identified by {0}, is not in the <avFilter> XML block of the configuration file.	Add the property to the to the <avFilter> XML block in LotusConnections-config.xml.
CLFAQ0004E: ICAP error processing content: {0}	There was a problem processing the content of the ICAP header.	Make sure we are providing the appropriate content in the header.
CLFAQ0005E: Unknown Host: {0}	The code was unable to find the antivirus server.	First, check the antivirus server is online and reachable by the Lotus connections Server. Secondly, check the DNS server to ensure the hostname/domain used for the antivirus server is pointing to the correct machine. Also ensure the antivirus machine is running.
CLFAQ0006E: ICAP error null response	The antivirus server did not return any response at all.	Indicates a possible connection problem and/or anti-virus server problem. The virus scanner might have crashed, for example.
CLFAQ0007E: ICAP error first read timeout: {0}	Indicates the anti-virus server is a bit slow or overloaded or there is some sort of network issue.	If we see this error once in a while, it is OK to ignore it. However, if the logger has a lot of timeouts and virus scanning fails, then there is a problem. In this case, check to verify the antivirus server is actually running and reachable by the Connections servers.
CLFAQ0008E: General error with connecting to a server: {0}	A generic error displayed when the code is unable to connect to the antivirus server due to some unexpected error.	First, check the antivirus server is online and reachable by the Lotus connections Server. Secondly, check the DNS server to ensure the hostname/domain used for the antivirus server is pointing to the correct machine. Also ensure the antivirus machine is running.
CLFAQ0009E: ICAP error second read timeout: {0}	Indicates the anti-virus server is a bit slow or overloaded or there is some sort of network issue.	If we see this error once in a while, it is OK to ignore it. However, if the logger has a lot of timeouts and virus scanning fails, then there is a problem. In this case, check to verify the antivirus server is actually running and reachable by the Connections servers.
CLFAQ0010E: ICAP error incomplete response: {0}	The antivirus server did return something, but the response was incomplete.	Check to verify the antivirus server is actually running and reachable by the Connections servers.
CLFAQ0011E: Unsupported connection type: [tls]	The current code does not support connecting to the antivirus scanner using TLS.	Disable TLS.
CLFAQ0012I: ICAP Headers: {0}	This informational message is provided for debugging, since the code can sometimes misinterpret the ICAP headers.	Use this message to secure a log of what the headers actually are so we can figure out what happened.