WAS v8.5 > Troubleshoot > Troubleshooting help from IBM Use IBM Support Assistant
IBM Support Assistant is a free troubleshooting application that helps you research, analyze, and resolve problems using various support features and tools. IBM Support Assistant enables you to find solutions yourself using the same troubleshooting techniques used by the IBM Support team, and it allows us to organize and transfer your troubleshooting efforts between members of your team or to IBM for further support. IBM Support Assistant helps you diagnose problems with applications deployed to WebSphere Application Server. We can track and organize troubleshooting activity, automate the collection of MustGather files, and use tools that analyze artifacts to understand the root cause of errors.
We can customize IBM Support Assistant by installing the problem determination tools needed to troubleshoot various problems. For example, when the JVM runs out of memory, application threads hang, the JVM crashes, or if performance declines, we can use analysis tools to diagnose these problems.
- Follow the installation instructions on IBM Support Assistant (ISA) website at: IBM Support Assistant.
- Learn about suggested add-on tools for IBM Support Assistant that are recommended for use with WAS at Primary Troubleshooting Tools for WAS
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Related information:
IBM Software support: IBM Support Assistant (ISA)