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IBM Support Assistant
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Looking for ways to simplify software support, reduce support costs and improve your ability to resolve software problems in-house quickly? If so, we invite you to explore IBM Support Assistant. The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. It provides quick access to support-related information along with serviceability tools for problem determination.
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WAS - IBM Support
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This page provides a convenient starting point for querying technical documents, solving problems, downloading fixes, planning, learning, and communicating. IBM Support has documents and tools that can save you time gathering information needed to resolve problems,
Before opening a problem report, see the Support page.
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Support - Recent updates
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This document lists valuable resources and newly created content.
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Support - Resource reference list
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This document is an introduction to available documentation and educational resources.
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Support - Quick links
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This document provides a reference of direct links to available documentation and educational resources.
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Support - Recommended fixes
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This document provides a comprehensive list of recommended, generally available (GA) fixes for IBM WAS releases.
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Support - MustGather documents
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MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs). Collecting MustGather data early, even before opening the PMR, helps IBM Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.