Get IBM Support Assistant

 

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Overview

IBM Support Assistant helps you find and use various IBM Support resources, such as updated documentation and problem determination tools.

IBM Support Assistant is available on the WAS Supplements CD and on the IBM site

IBM Support Assistant offers the following components...

search Access pertinent Support information in multiple locations.
support links Access various Web resources such as...

  • IBM product sites
  • IBM support sites
  • links to IBM news groups
service Submit enhanced problem reports that include key system data to IBM. The data collector of the service component supports problem-specific data collection.
pluggable tools framework Download and use problem determination and other support tools.

 

Procedure

  1. Install the tool.

    Use the Launchpad from the WAS Supplements CD. If you cannot use the Launchpad, you can still install IBM Support Assistant by running the appropriate installation executable file that is located on the CD.

  2. Start the tool.

    The IBM Support Assistant is a Web application that is displayed in the default system-configured Web browser.

    [Windows]

    On the Windows platform, use the Start menu.

    [AIX HP-UX Solaris] On all other supported platforms, run the startisa.sh program.

 

What to do next

Use the Updater tab within IBM Support Assistant to check for updates and pluggable tools, such as...

Memory Dump Diagnostic for Java

 

Related tasks

Start and log off the console
Diagnose problems (using diagnosis tools)