General runtime troubleshooting worksheet

 

Description of the problem and the environment

  1. Problem Summary:

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  2. Fully qualified hostname and IP address of the involved system(s):

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    User IDs and passwords used:
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  3. WebSphere Portal version, release, and fix pack level (also please list any interim fixes applied):

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  4. WebSphere Application Server version, release, and fix pack level (also please list any interim fixes applied):

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  5. Web server product and version installed, if any (local or remote and on what platform?): ________________________________________________________________________________

  6. LDAP server product and version installed, if any (local or remote and on what platform?): ________________________________________________________________________________

  7. Database product and version installed, if any other than Cloudscape (local or remote and on what platform?): ________________________________________________________________________________

  8. If an external security manager is in use, please specify here (include platform):

    IBM Tivoli Access Manager for e-business : ____________________________________________________________

  9. WebSphere Portal 's operating system: _______________________________________________

    Operating System Patch/Maintenance/Service Pack Level: _______________________________

  10. Number of CPUs on this server? _____________________________________________________

    Amount of RAM installed: __________________________________________________________
    Amount of free hard disk space on all drives: __________________________________________
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  11. Steps to recreate:

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  12. Describe the network environment:

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Refer to these files, capture them for later review:

  • Any log or trace files relevant to the investigation

  • Any configuration files of the server or its components

  • Screen shots

 

Parent Topic

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