General programming troubleshooting worksheet

 

Description of the problem and the environment

  1. Problem Summary:

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  2. User IDs and access privileges involved (for example, 'wpsadmin/Administrator'):

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  3. WebSphere Portal version, release, and fix pack level (also please list any interim fixes applied):

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  4. WebSphere Application Server version, release, and fix pack level (also please list any interim fixes applied):

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  5. Development (IDE) product and version installed, and on what platform?:

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  6. Java 2 SDK product and version installed, (java-full version output):

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  7. Web server product and version installed, if any (local or remote and on what platform?):

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  8. LDAP server product and version installed, if any (local or remote and on what platform?):

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  9. Database product and version installed, if any other than Cloudscape (local or remote and on what platform?): ____________________________________________________________________

  10. If an external security manager is in use, please specify here (include platform):

    IBM Tivoli Access Manager for e-business :____________________________________________________________
    Computer Associates eTrust SiteMinder :_____________________________________________________________
    Other:__________________________________________________________________________

  11. WebSphere Portal 's operating system: ________________________________________________

    Operating System Patch/Maintenance/Service Pack Level: _______________________________

  12. Number of CPUs on this server? _____________________________________________________

    Amount of RAM installed:__________________________________________________________
    Amount of free hard disk space on all drives:__________________________________________
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  13. Please have answers to these questions ready: What methods are in use?

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    Are there any dependent JAR files?    ___________________________________________________
    What is the overall goal of the portlet? ________________________________________________
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    Does it work in the Portal Toolkit's Test Environment or in a stand-alone Portal? ______________
    Does the portlet use the Struts portal framework or WSRP?    _________________________
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    Does the portlet use the standard portlet API or the IBM portlet API    _________________________
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  14. Steps to recreate:

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Refer to these files, capture them for later review:

  • Sample code or testcase archived for sharing with IBM support

  • Any log or trace files relevant to the investigation

  • Any configuration files of the server or its components

  • Screen shots

 

Parent Topic

Contact support