General installation troubleshooting worksheet
Description of the problem and the environment
- Problem Summary:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
- Is the installation from CDs or downloaded images (if downloaded, is the installation local or over a network connection)?
________________________________________________________________________________
_____________________________________________________________________________
- Fully qualified hostname and IP address of the target and source system(s):
________________________________________________________________________________
User IDs and passwords used:
________________________________________________________________________________
- WebSphere Portal version, release, and fix pack level (also please list any interim fixes applied):
________________________________________________________________________________
________________________________________________________________________________
- WebSphere Application Server version, release, and fix pack level (also please list any interim fixes applied):
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
- Web server product and version installed, if any (local or remote and on what platform?): ________________________________________________________________________________
- LDAP server product and version installed, if any (local or remote and on what platform?): ________________________________________________________________________________
- Database product and version installed, if any other than Cloudscape (local or remote and on what platform?): _____________________________________________________________________
- If an external security manager is in use, please specify here (include platform):
IBM Tivoli Access Manager for e-business :____________________________________________________________
Computer Associates eTrust SiteMinder :_____________________________________________________________
Other:__________________________________________________________________________
- WebSphere Portal 's operating system: _______________________________________________
Operating System Patch/Maintenance/Service Pack Level: _______________________________
- Number of CPUs on this server? _____________________________________________________
Amount of RAM installed: Amount of free hard disk space on all drives:__________________________________________
_______________________________________________________________________________
- Steps to recreate:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
- Describe the network environment:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Refer to these files, capture them for later review:
- Any log or trace files relevant to the investigation
- Any configuration files of the server or its components
- RASUtils.jar output (WPRASCollect.zip)
- Screen shots
Parent Topic
Contact support