Web module or application server dies or hangs

 

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If an application server dies (its process spontaneously closes), or freezes (its Web modules stop responding to new requests):

If these steps do not fix your problem, search to see if the problem is known and documented, using the methods identified in the available online support (hints and tips, technotes, and fixes) topic. If you find that your problem is not known, contact IBM support to report it.

For current information available from IBM Support on known problems and their resolution, see the IBM Support page.

IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the IBM Support page.


 

Related Tasks


Troubleshooting by task
Troubleshooting by component

 



 

 

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