Installation component troubleshooting tips

If you are having problems installing the Web server plug-ins for WebSphere Application Server, go to Troubleshooting Web server plug-ins installation and removal to resolve the problem.

If you are having problems installing your WebSphere Application Server product, follow these steps to resolve the problem:

  • If possible, follow the steps that are outlined in Troubleshooting installation.

  • Browse the relevant log files for clues:

    • The main installation log file: install_root/logs/log.txt.

    • The Profile creation wizard log file: install_root/profiles/profile/logs/pctLog.txt when you create a profile with the Profile creation wizard.

    • The profile creation log for creating the profile: install_root/logs/wasprofile/wasprofile_create_profile.log.

    • IBM HTTP Server log: ihs_install_root/log.txt and ihs_install_root/ihsv6_install.log.

    • The log files produced when the default application .ear file is installed are: install_root/profiles/profile/logs/defaultapp_config.log and install_root/profiles/profile/logs/defaultapp_deploy.log.

    • Other logs for other applications for a profile in the install_root/profiles/profile/logs directory.

  • Verify that you have installed the correct level of dependent software, such as operating system version and revision level, by reviewing http://www.ibm.com/software/webservers/appserv/doc/latest/prereq.html.

If none of these steps solves the problem, check to see if the problem is identified and documented using the links in Diagnosing and fixing problems: Resources for learning. If you do not see a problem that resembles yours, or if the information provided does not solve your problem, contact IBM support for further assistance.

For current information available from IBM Support on known problems and their resolution, see the IBM Support page.

IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the IBM Support page.

 

Related Tasks


Troubleshooting by task
Troubleshooting installation

 

See Also


Troubleshooting installation problems