Sending the documentation to the change team

When submitting documentation for your problem, your IBM support center will advise you on the most appropriate method to use. Please contact them for details.

Each item submitted must have the following information attached and visible:

• The PMR number assigned by IBM

• A list of data sets on the tape (application source program, JCL, or data)

• A list of how the tape was made, including:

  • The exact JCL listing or the commands used

  • The recording mode and density

  • Tape labeling

  • The record format, logical record length, and block size used for each data set

When the change team receives the package, this is noted on your PMR record on the RETAIN system. The team then investigates the problem. Sometimes, they will ask for more documentation, perhaps specifying some trap apply to get it.

When you are satisfied that the problem is solved, a code is entered on RETAIN to close the PMR, and if necessary, you are provided with a fix.

We can enquire any time at your support center on how your PMR is progressing, particularly if it is a problem of high severity.