General programming troubleshooting worksheet
Description of the problem and the environment
- Problem Summary:
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User IDs and access privileges involved (for example, 'wpsadmin/Administrator'):
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- WebSphere Portal version, release, and fix pack level (also please list any interim fixes
applied):
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- WebSphere Application Server version, release, and fix pack level (also please list any interim
fixes applied):
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- Development (IDE) product and version installed, and on what platform?:
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- Java 2 SDK product and version installed, (java -fullversion output):
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- Web server product and version installed, if any (local or remote and on what platform?):
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- LDAP server product and version installed, if any (local or remote and on what platform?):
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- Database product and version installed, if any other than Cloudscape (local or remote and on
what platform?): ____________________________________________________________________
- If an external security manager is in use, please specify here (include platform):
Tivoli Access Manager: ____________________________________________________________
Netegrity SiteMinder: _____________________________________________________________
Other: __________________________________________________________________________
- WebSphere Portal's operating system: ________________________________________________
Operating System Patch/Maintenance/Service Pack Level: _______________________________
- Number of CPUs on this server? _____________________________________________________
Amount of RAM installed: __________________________________________________________
Amount of free hard disk space on all drives: __________________________________________
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- Please have answers to these questions ready:
What methods are in use?
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Are there any dependent JAR files? ___________________________________________________
What is the overall goal of the portlet?________________________________________________
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Does it work in the Portal Toolkit's Test Environment or in a stand-alone Portal? ______________
Does the portlet use the Struts portal framework/JSR 168/WSRP? _________________________
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- Steps to recreate:
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Refer to these files, capture them for later review:
- Sample code or testcase archived for sharing with IBM support
- Any log or trace files relevant to the investigation
- Any configuration files of the server or its components
- Screen shots
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