General customization troubleshooting worksheet

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Description of the problem and the environment

1. Problem Summary:

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2. Fully qualified hostname and IP address of the target and source system(s): 

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   User IDs and passwords used:

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3. WebSphere Portal version, release, and fix pack level (also please list any interim fixes

   applied):

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4. WebSphere Application Server version, release, and fix pack level (also please list any interim

   fixes applied):

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5. Web server product and version installed, if any (local or remote and on what platform?): 

   ________________________________________________________________________________  

6. LDAP server product and version installed, if any (local or remote and on what platform?):

   ________________________________________________________________________________  

7. Database product and version installed, if any other than Cloudscape (local or remote and on

   what platform?): ___________________________________________________________________

    

8. If an external security manager is in use, please specify here (include platform): 

   Tivoli Access Manager: ____________________________________________________________

   Netegrity SiteMinder: _____________________________________________________________

   Other: __________________________________________________________________________

    

9. WebSphere Portal's operating system: _______________________________________________

   Operating System Patch/Maintenance/Service Pack Level: _______________________________

10. Number of CPUs on this server? _____________________________________________________

    Amount of RAM installed: __________________________________________________________

    Amount of free hard disk space on all drives: __________________________________________

     _______________________________________________________________________________

11. Steps to recreate:

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12. Describe the network environment:

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Refer to these files, capture them for later review:

• Any log or trace files relevant to the investigation
• Any configuration files of the server or its components
• Sample code archived for IBM support
• Screen shots

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WebSphere is a trademark of the IBM Corporation in the United States, other countries, or both.

 

IBM is a trademark of the IBM Corporation in the United States, other countries, or both.

 

Tivoli is a trademark of the IBM Corporation in the United States, other countries, or both.