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For up-to-date product documentation, see the IBM MobileFirst Foundation Developer Center.


Administration DB, Live Update and Push Service show up as inactive

Administration DB, Live Update and Push Service show up as inactive or no runtimes are listed in the IBM MobileFirstâ„¢ Platform Operations Console even though the prepareserver.sh script completed successfully.


Explanation

It is possible that a either a connection to the database service did not get established or that a formatting problem occurred in the server.env file when additional values were appended during deployment.

If additional values were added to the server.env file without new line characters, the properties would not resolve. We can validate this potential problem by checking the log files for errors caused by unresolved properties that look similar to this error:


How to resolve

Manually restart the containers. If the problem still exists, check to see if the number of connections to the database service exceeds the number of connections provisioned by your database plan. If so, make any needed adjustments before proceeding.

If the problem was caused by unresolved properties, ensure that your editor adds the linefeed (LF) character to demarcate the end of a line when editing any of the provided files. For example, the TextEdit app on OS X might use the CR character to mark the end of line instead of LF, which would cause the issue.

Parent topic: Troubleshooting tips