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Troubleshooting push notification problems

Find information to help resolve push notification issues that you might encounter.


iOS Push

Problem Actions to take
The push notification fails to send, and you see the following exception in the server log: 
com.notnoop.exceptions.InvalidSSLConfig: java.io.IOException: Error in loading the keystore: Private key decryption error: (java.security.InvalidKeyException: Illegal key size)
at com.notnoop.apns.internal.Utilities.newSSLContext(Utilities.java:88)
at com.ibm.pushworks.server.notification.apns.ApplicationConnection.createBuilderWithCertificate(ApplicationConnection.java:180)
at com.ibm.pushworks.server.notification.apns.ApplicationConnection.<init>(ApplicationConnection.java:59)
...
 To resolve this problem, complete the following steps.

  1. Download the unrestricted version of the JCE policy files.

    1. Log in to Unrestricted SDK JCE policy files.

    2. Select Unrestricted JCE Policy files for SDK for all newer versions (Version 1.4.2 and higher).

    3. Click Continue and finish the download process.

      There are 3 files in the .zip file:

      • readme.txt

      • local_policy.jar

      • US_export_policy.jar

  2. Update the JCE policy files for the server environment.

    1. Stop the server.

    2. Use the new local_policy.jar file and the new US_export_policy.jar file to replace the old local_policy.jar file and the US_export_policy.jar file found in the <jdk_path>/jre/lib/security folder.

      The <jdk_path> might be bundled with the server.

    3. Restart the server.


Parent topic: Push notification