What to do if your MFT agent is not listed by the fteListAgents command

If your agent is not listed by the fteListAgents command or is not displayed in the IBM MQ Explorer, or your file transfers are not displayed in the Transfer Log of the IBM MQ Explorer, we can carry out a number of problem determination steps to investigate the cause.

Use the following flowchart to help you to diagnose problems and decide what action to take next:

Flowchart key:

1. For more information about how to check the user ID that is presented, see Examining messages before publication. User IDs must conform to the MQ user name 12 character limit. If a user name is longer than 12 characters (Administrator, for example) the user name will be truncated before being checked for authorisation. In an example using Administrator, the following error message is added to the queue manager error log:

   AMQ8075: Authorization failed because the SID for entity 'administrato' cannot be obtained.

2. For more information about the authority needed for the SYSTEM.FTE queue, see Authority to publish MFT Agents log and status messages.

Parent topic: MFT general troubleshooting