IBM Tivoli Composite Application Manager for Application Diagnostics, Version 7.1.0.1

Summary Workspaces error messages

Four possible error messages can be displayed in the summary workspace status bar.

The following table lists and explains the error messages:

Error Message Explanation
Internal Communication Error This message indicates a communication problem between the summary workspaces front end and the summary workspaces back-end code (called evaluator) running inside the embedded WebSphere server on the Tivoli Enterprise Portal Server server. There are two reasons this error displays:

  1. If this message is displayed for all the summary workspaces, there is an installation error. Summary workspaces require code to run inside Tivoli Monitoring eWAS. Ensure that the following installation steps have been taken:

    1. For Tivoli Monitoring 6.1, install the Tivoli Monitoring Tivoli Enterprise Portal Server Extensions - this installs eWAS. Install ITCAM for Application Diagnostics. After installation, reconfigure the Tivoli Enterprise Portal Server.

    2. For Tivoli Monitoring 6.2, eWAS is already installed. Install ITCAM for Application Diagnostics. After installation, reconfigure the Tivoli Enterprise Portal Server.

    If you do not reconfigure the Tivoli Enterprise Portal Server, the Summary Workspace status bar will display ''Internal Communication Error". For further information about installation, see the ITCAM Agent for WebSphere Applications Installation Guide publication in the Tivoli information center: http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamfad.doc_7101/ic-homepage.html

  2. If this error message is displayed for only some of the summary workspaces, turn up tracing and send to IBM support for review.

Invalid Data This message indicates that data being sent from the summary workspaces back-end code (called evaluator) running inside the embedded WebSphere server on the Tivoli Enterprise Portal Server server is malformed. Turn on the tracing, collect the logs, and send to IBM support for further analysis. For further information about logs and tracing, see the Troubleshooting Guide publication in the Tivoli information center: http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamfad.doc_7101/ic-homepage.html
No Applications Configured This message indicates that no applications are configured on the WebSphere server. This message also displays if the WebSphere server is not connected to the TEMA. The message will no longer display when the WebSphere server is back online. No user action is needed.
No Applications Servers Connected This message indicates that no WebSphere servers are connected to the TEMA. The message will no longer display when the WebSphere server is back online. No user action is needed.


Parent topic:

Workspaces for ITCAM Agent for WebSphere Applications