Troubleshooting IBM HTTP Server
This section describes how to start troubleshooting IBM HTTP Server.
Procedure
-
Check the error log to help you determine the type of problem. We can find the error logs in
the directory specified by the ErrorLog directive in the configuration file. Depending on the
operating system, the default directories are:
- /usr/IBM/HTTPServer/logs/error_log
- /opt/IBM/HTTPServer/logs/error_log
- <server_root>/logs/error.log
- <server_root>/logs/error_log
- Check the IBM HTTP Server Diagnostic Tools and Information package at http://www.ibm.com/support/docview.wss?uid=swg24008409 for additional diagnostic information, as well as MustGather steps for some problems.
- Check the IBM HTTP Server support page at http://www.ibm.com/software/webservers/httpservers/support/ for technotes on a variety of topics.
- Ensure that you are running with the current level of fixes for your release of IBM HTTP Server. The problem may already be resolved. Find the IBM HTTP Server recommended updates page is at http://www.ibm.com/support/docview.wss?rs=177&context=SSEQTJ&uid=swg27005198.
- Security bulletins for IBM HTTP Server
To avoid preventable security issues, stay up to date on the most current maintenance options for the product. - Known problems on Windows platforms
This topic contains troubleshooting information about known problems on Windows platforms. - Known problems on z/OS platforms
This topic contains troubleshooting information for known problems on z/OS® platforms. - Known problems with hardware cryptographic support on AIX
This topic contains troubleshooting information for known problems with the cryptographic hardware on AIX®. - Symptoms of poor server response time
If you notice that server CPU utilization appears low, but client requests for static pages take a long time to service, your server may be running out of server threads to handle requests. - Hints and tips for managing IBM HTTP Server using the administrative console
This topic contains helpful tips on using the WebSphere® Application Server administrative console for managing the following operations for IBM HTTP Server: Starting, stopping, viewing log files, editing configuration files, and propagating the plug-in configuration file. - Could not connect to IBM HTTP Server administration server error
This topic contains troubleshooting information if you receive an error when attempting to connect to the administration server. - Experiencing an IBM HTTP Server Service logon failure on Windows operating systems
When installing the IBM HTTP Server, prompts appear for a login ID and password. The ID you select must have the capability to log on as a service.
Related tasks