Business analysis guides for IBM Curam Social Program Management in PDF format

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PDF documentation for Business Analysts

Title Description
Curam Address Guide An address can be stored for a participant. It is used during participant registration and communications, as a component of payments and invoices, and when you enter contacts for participants. Address information can also be used to search for participants in the Curam application.
Curam Calendaring Guide User calendars are used to maintain user meetings and activities. Integrated case calendars track activities and events across cases and clients. Product delivery case calendars track activities and events that are recorded during the product delivery case lifecycle. Administration calendars track the organization's activities, holidays, and financial services.
Case Audits Guide Case audits are used to monitor the delivery of benefits and services to the clients. There are two types of case audit: quantitative and qualitative. Quantitative case audits are used to measure compliancy with statues and policy. Qualitative case audits measure and assess case outcomes.
Curam Citizen Context Viewer Guide The Citizen Context Viewer provides a summary of a wide-range of client information in a single browser. When used with the Curam Case Participant Index, information can be retrieved from multiple systems, thus providing a holistic view of clients.
Curam Common Intake Guide Curam Common Intake matches a client's needs to programs and community services. It helps agencies address client needs with a configurable intake process for needs-based programs such as cash assistance or unemployment benefit, and protection-based programs such as child welfare.
Curam Communications Guide Communications are phone calls, emails, and letters. Communications have a correspondent. Communications relate to a case or participant and are stored as client interactions. They can be free-form or based on templates. Incoming and outgoing communications can be recorded.
Curam Configuration Transport Manager Guide The Configuration Transport Manager allows application data and configurations to be migrated between systems as business objects. A business object type is a logical grouping of administrative data that defines and governs a particular set of functions.
Curam Decision Assist Guide Curam Decision Assist allows agencies to dynamically configure and run assessments such medical, fraud, housing, or child care assessments. Curam Decision Assist provides an alternative to the traditionally complex assessment model, and maintains transparency and consistency to support agencies' decision making requirements.
Curam Deductions Guide Curam deductions are a means of budgeting or clearing an existing debt from a benefit payment. Applied and unapplied deductions are used to clear debts owed to the organization. Third-party deductions are used to make payments to other participants.
Curam Evidence Generator Business Guide The evidence generator produces code and screens for a working evidence entity by using build scripts and XSLT style sheets. The evidence generator reduces the repetitive work that is required to build custom evidence entities, and ensures the conformity of evidence entities.
Curam Evidence Guide Evidence is information that is supplied by participants that can be used to make an assessment or determination. Evidence can be captured and maintained for participants and cases. Evidence for persons can also be viewed and maintained through their person record.
Curam Financial Adapter Technical Overview Guide The financial adapter integrates Curam financials with financial processes in an external ERP financial system. Configuration of Curam and the ERP system is required to provide the delivery structures that allow related data to be shared across the two systems.
Curam Financials Guide Curam financials are used to process payments and liabilities that are received from persons and employers. A nominee is required for a financial to be processed. Payments can be captured, invalidated, canceled, or reissued. Liabilities can be reversed and written off.
Curam Funded Program Management Guide Funded Program Management is used to manage funds that can be obligated to clients in need of assistance. It is integrated with Curam Provider Management. Funds can be used to pay providers directly for their services.
Curam Integrated Case Management Guide Integrated cases are used to deliver benefits and services to clients. Eligibility and entitlement are tracked over time. Benefit-based programs are delivered through product deliveries. Services are delivered through service deliveries and referrals.
Curam Investigations Guide An investigation is an inquiry into the circumstances of an allegation. Investigations can be created for integrated case or product deliveries. Investigation ownership can be transferred. Investigations can be owned by users, organization groups, or assigned to work queues.
Curam Issue Management Guide An issue can be raised about evidence that is provided by a client. A snapshot of the evidence at the time the issue was created is kept. Issues can be resolved with workflows. Issue resolutions can be appealed.
Curam Nominees Guide A nominee is required for case payments and bills. The default nominee for a case is the primary participant. Nominees can also be other participants. A nominee delivery pattern, delivery method, and delivery frequency can be set.
Curam Participant Guide Participants are the individuals and bodies that the organization interacts with. The 10 Curam participant types are persons, prospect persons, employers, prospect employers, product providers, service suppliers, utilities, information providers (includes educational institutes), representatives, and external parties.
Curam Service Planning Guide Services plans are roadmaps for individuals that detail benefits or services that an organization delivers to meet their needs. Service plan goals are divided into manageable steps that allow the client to achieve the overall plan goal.
Curam Supervisor Workspace Guide The Curam Supervisor Workspace helps supervisors monitor and manage the workloads of the users, organization units, and work queues that they supervise. Case and tasks can be assigned to users within the system by supervisors.
Curam Workflow Overview Guide The Curam Workflow Management system is used to define processes to achieve certain business goals. A process definition is the central component that describes the business process. Process definition metadata is the top-level concept in a process definition. It contains information to identify and describe the process definition. In-depth descriptions of the workflow metadata can be entered. The effects of that metadata at run time can be set.
Curam Intake Guide Curam Intake supports the following intake processes: triage, screening, applications, and referrals. An intake can be for multiple programs at the same time. This reduces the amount of contact a client must make to apply for benefits or services.

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Title	Description
Curam Address Guide	An address can be stored for a participant. It is used during participant registration and communications, as a component of payments and invoices, and when you enter contacts for participants. Address information can also be used to search for participants in the Curam application.
Curam Calendaring Guide	User calendars are used to maintain user meetings and activities. Integrated case calendars track activities and events across cases and clients. Product delivery case calendars track activities and events that are recorded during the product delivery case lifecycle. Administration calendars track the organization's activities, holidays, and financial services.
Case Audits Guide	Case audits are used to monitor the delivery of benefits and services to the clients. There are two types of case audit: quantitative and qualitative. Quantitative case audits are used to measure compliancy with statues and policy. Qualitative case audits measure and assess case outcomes.
Curam Citizen Context Viewer Guide	The Citizen Context Viewer provides a summary of a wide-range of client information in a single browser. When used with the Curam Case Participant Index, information can be retrieved from multiple systems, thus providing a holistic view of clients.
Curam Common Intake Guide	Curam Common Intake matches a client's needs to programs and community services. It helps agencies address client needs with a configurable intake process for needs-based programs such as cash assistance or unemployment benefit, and protection-based programs such as child welfare.
Curam Communications Guide	Communications are phone calls, emails, and letters. Communications have a correspondent. Communications relate to a case or participant and are stored as client interactions. They can be free-form or based on templates. Incoming and outgoing communications can be recorded.
Curam Configuration Transport Manager Guide	The Configuration Transport Manager allows application data and configurations to be migrated between systems as business objects. A business object type is a logical grouping of administrative data that defines and governs a particular set of functions.
Curam Decision Assist Guide	Curam Decision Assist allows agencies to dynamically configure and run assessments such medical, fraud, housing, or child care assessments. Curam Decision Assist provides an alternative to the traditionally complex assessment model, and maintains transparency and consistency to support agencies' decision making requirements.
Curam Deductions Guide	Curam deductions are a means of budgeting or clearing an existing debt from a benefit payment. Applied and unapplied deductions are used to clear debts owed to the organization. Third-party deductions are used to make payments to other participants.
Curam Evidence Generator Business Guide	The evidence generator produces code and screens for a working evidence entity by using build scripts and XSLT style sheets. The evidence generator reduces the repetitive work that is required to build custom evidence entities, and ensures the conformity of evidence entities.
Curam Evidence Guide	Evidence is information that is supplied by participants that can be used to make an assessment or determination. Evidence can be captured and maintained for participants and cases. Evidence for persons can also be viewed and maintained through their person record.
Curam Financial Adapter Technical Overview Guide	The financial adapter integrates Curam financials with financial processes in an external ERP financial system. Configuration of Curam and the ERP system is required to provide the delivery structures that allow related data to be shared across the two systems.
Curam Financials Guide	Curam financials are used to process payments and liabilities that are received from persons and employers. A nominee is required for a financial to be processed. Payments can be captured, invalidated, canceled, or reissued. Liabilities can be reversed and written off.
Curam Funded Program Management Guide	Funded Program Management is used to manage funds that can be obligated to clients in need of assistance. It is integrated with Curam Provider Management. Funds can be used to pay providers directly for their services.
Curam Integrated Case Management Guide	Integrated cases are used to deliver benefits and services to clients. Eligibility and entitlement are tracked over time. Benefit-based programs are delivered through product deliveries. Services are delivered through service deliveries and referrals.
Curam Investigations Guide	An investigation is an inquiry into the circumstances of an allegation. Investigations can be created for integrated case or product deliveries. Investigation ownership can be transferred. Investigations can be owned by users, organization groups, or assigned to work queues.
Curam Issue Management Guide	An issue can be raised about evidence that is provided by a client. A snapshot of the evidence at the time the issue was created is kept. Issues can be resolved with workflows. Issue resolutions can be appealed.
Curam Nominees Guide	A nominee is required for case payments and bills. The default nominee for a case is the primary participant. Nominees can also be other participants. A nominee delivery pattern, delivery method, and delivery frequency can be set.
Curam Participant Guide	Participants are the individuals and bodies that the organization interacts with. The 10 Curam participant types are persons, prospect persons, employers, prospect employers, product providers, service suppliers, utilities, information providers (includes educational institutes), representatives, and external parties.
Curam Service Planning Guide	Services plans are roadmaps for individuals that detail benefits or services that an organization delivers to meet their needs. Service plan goals are divided into manageable steps that allow the client to achieve the overall plan goal.
Curam Supervisor Workspace Guide	The Curam Supervisor Workspace helps supervisors monitor and manage the workloads of the users, organization units, and work queues that they supervise. Case and tasks can be assigned to users within the system by supervisors.
Curam Workflow Overview Guide	The Curam Workflow Management system is used to define processes to achieve certain business goals. A process definition is the central component that describes the business process. Process definition metadata is the top-level concept in a process definition. It contains information to identify and describe the process definition. In-depth descriptions of the workflow metadata can be entered. The effects of that metadata at run time can be set.
Curam Intake Guide	Curam Intake supports the following intake processes: triage, screening, applications, and referrals. An intake can be for multiple programs at the same time. This reduces the amount of contact a client must make to apply for benefits or services.