Business analysis > Curam Issue Management Guide > Issue Management

Issue Statuses

Each issue that is created on a case has a status which describes its progress. There are three issue statuses: open, closed, and canceled. Each status changes during issue processing.

The following table describes each issue status:

Issue Processing Statuses.

This table describes the processing statuses an issue can have.

Status	Description
Open	An issue status is "open" when the issue is first created on the system.
Closed	An issue is "closed" when normal business is complete for that issue. An issue can be manually closed by a system user if a resolution has not been added for the issue. The system will automatically close the issue when the issue resolution has been approved.
Canceled	An issue is "canceled" if the issue is deleted from the system.

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