Business analysis > Curam Investigations Guide > Overview of the Investigation Process

Closing or Reopening an Investigation

If further involvement by the organization is not needed, an investigation can be closed at any stage. For example, an investigation may be closed if an allegation recorded on it is withdrawn.

An investigation is typically closed when all the investigation allegations are resolved, the investigation findings do not require further action by the organization, and the investigation is approved.

When an investigation is closed, the reason for closing the investigation is specified. After an investigation is closed, the closure details can be changed by a user.

Occasionally, an investigation that is completed and closed may need to be re-opened. For example, a closed investigation may need to be re-opened for a number of reasons, such as:

• The original investigation decision was incorrect.
• New information justifies a different finding on the allegation; and/or
• The investigation was closed in error.

When an investigation is re-opened, a reason for re-opening the investigation is specified.

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