Business analysis > Curam Investigations Guide > Conclusion

Summary of Features

The following is a summary of the main concepts covered in this guide:

• Investigations are created to record, manage, and resolve reported allegations of benefit fraud or child abuse.
• Investigations can be created from product delivery cases and integrated cases. Alternatively, separate standalone investigations can be created.
• The investigation process includes creating an investigation, adding an allegation to the investigation, recording a finding on an allegation, and entering an overall resolution on the investigation.
• A number of tools are provided for conducting an investigation. These tools can be optionally used during the course of an investigation and include milestone and action plan functionality and a contact log for recording interactions between the organization and key participants.
• Investigation types, resolutions, and milestones are set up as part of system administration.

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