Business analysis > Curam Integrated Case Management Guide > Delivering Services to Clients through Service Delivery and Referrals > Finding the Best Service Provider to Meet a Client's Needs

Validating Provider Credentials

When deciding on providers, it is also important for a case worker to consider their credentials in order to evaluate their standard. To assist case workers, the system automatically keeps a record of important provider information. This information can be used by case workers to reach a decision about whether a particular provider is suitable to meet the needs of a client. The following information is available:

• Licenses, accreditations, other services that the provider provides, and provider service centers.
• Details of a provider's staff members can be accessed by case workers. Background check information is also available so that case workers can ensure that they do not select a provider who, for example, have staff members with criminal convictions recorded against them.
• Incidents recorded against a provider are displayed. For example, a case worker looking for an appropriate child care provider would not select a provider that has bullying incidents recorded against it. For more information on incidents, see the Curam Participant Guide.
• Investigations that are recorded against providers are displayed. For example, a case worker may not wish to select a provider who has, for example, a number of licensing violations recorded on the system. For more information on investigations, see Investigations.

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