Business analysis > Curam Integrated Case Management Guide > Ongoing Case Management > Using The Case Calendar to Schedule Meetings and Track Case Events

Appealing Services

Appeals can be created from within the calendar of a product delivery case. Appeals are used to manage disputes against service providers who are providing services to the agency's clients. The service supplier who is the focus of the dispute and the appeal type is recorded. Example of appeal types include conditions for disqualification, or payment rate. Additionally, an outcome can be recorded when the appeal is complete.

Note that this feature is available if Curam Appeals is not installed. Curam Appeals provides enhanced capabilities to allow agencies to document a client's request to appeal decisions made within a case. For further information on Curam Appeals, see Tracking Issues and Legal Proceedings.

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