Business analysis > Curam Integrated Case Management Guide > Needs to Outcomes and Integrated Case Management

Supporting Agency Operations Through Configuration

Many aspects of Curam Integrated Case Management are configurable. The purpose of this is to enable agencies to decide how they would like the application to behave with minimal disruption to its day-to-day operations. Increased configurability significantly reduces, and often eliminates, the need for agencies to customize source code by allowing them to configure at runtime the case information that is displayed in the application as well as how certain case processing operations are handled by the system. The following is a summary of the main aspects of the Curam ICM model that are configurable:

• How and what case information is displayed throughout the application is configurable. This includes the ability to configure integrated and product delivery cases, as well as choose which case types are displayed in case listings and the order in which evidence is displayed on the evidence dashboard. Agencies can customize the appearance of the application user interface to highlight key information to case workers. The purpose of these options is to enable case workers to easily access the information they frequently use.
• The agency can configure the types of cases that are displayed as filter options when case workers access and search for case information. The agency can also determine the type of search facility it wants to use. Two types of case search are also supported: standard and enhanced.
• The agency can dynamically create new products, evidence for capturing real world data about clients, and the rules that are applied to this evidence in order to determine eligibility and entitlement for the new products.
• Curam Express Rules (CER) is a rules language aimed at providing a clear expression of business rules. As part of defining rules, agencies can configure categories of rules that determine how eligibility results are displayed and also configure explanations of eligibility results that aid case workers and clients understanding of eligibility and entitlement decisions made by the system.
• CER is key to enhancing and encouraging collaboration. Documenting and displaying eligibility, entitlement and enrollment business rules in a human readable format will allow for greater transparency to the client and will aid client advocacy groups in explaining and assisting clients with the eligibility and enrollment process.
• Rules Editor functionality allows business and administrator users to define new rules and scripts together. Views that allow administrators to easily change rules and see the changes clearly on the system are provided which result in less errors being made and more accurate eligibility results for clients.
• The agency can fully configure services and service referrals to meet its requirements. Aspects of service delivery and referrals to services processes that can be configured include how the provider of the service is specified, whether a service or referral is applicable to one or multiple clients, and the strategy for processing and issuing payments in respect of services to clients and providers.
• Agencies can configure various aspects of system behavior as cases are moved through different stages in their lifecycles. Configurable aspects of system behavior include how the system determines the initial owner of a case, case closure processing, and case reassessment processing.

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