Business analysis > Curam Integrated Case Management Guide > Conclusion

Summary

The following is a summary of the main concepts covered in this guide:

• Curam Integrated Case Management enables agencies to meet the needs of clients and their families in numerous ways until the ultimate goal of client self-sufficiency is reached.
• Curam Integrated Case Management meets the needs of clients in two main ways: through the delivery of benefits using product delivery cases and though the delivery of services and referrals to services.
• The case worker workspace provides tools that help case workers to efficiently balance their work and quickly access important case information.
• Ongoing case management tools allow case workers to manage case participants, perform audits on cases, manually change case ownership, and track important issues and legal proceedings regarding case participants.
• Many aspects of ICM are fully configurable. This includes the products, evidence, and rules that determine client eligibility and entitlement as well as services and referrals to services.
• Case security is used to secure access to important case and client information.

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