Business analysis > Curam Communications Guide > Introduction

Chapters in this Guide

The following list describes the chapters within this guide:

Communication Categories

This chapter provides a description of the different communications that can be sent or received by the organization.

Communication Templates

This chapter provides an overview of how Extensible Stylesheet Language(XSL) and Microsoft Word templates are used to create communications. XSL templates are used to automatically generate pro forma communications; Microsoft Word templates are used to manually create Microsoft Word communications.

General Communication Features

This chapter provides information on maintaining communication information for cases and participants. This includes an overview of communication correspondents, communication exceptions for the correspondents, and client interactions.

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