Business analysis > Curam Common Intake Guide > Triaging a Client and Using the Results to Address Client Needs

Triage Results

Based on the answers the client has provided, a list of recommended community services, service providers, and/or government programs most appropriate to the client's needs are displayed to the worker. Urgent alerts may also be displayed on the results page to highlight any emergency needs that the client may have. The results are derived using a Curam Eligibility Rule set (CER) which runs after the worker has submitted the triage answers. From the results of a triage, the intake worker can do the following:

• create referrals to community services and/or external program agencies,
• continue to screen the client for potential eligibility for recommended programs,
• apply for benefits,
• respond to an emergency if one is identified.

A history of triage recommendations is kept for each completed triage. The history record stores the triage date and time, alerts, and the recommended programs and services. The sections below outline these features in more detail.

• Alert Text
  
• Mapping Services to Providers
  
• Referring Clients to Community Services
  
• Recommending Government Programs to Clients
  
• Providing Context Sensitive Help To Case Workers
  
• Triage Notes
  

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