Business analysis > Curam Common Intake Guide > Identifying the Client

Introduction

CCI facilitates the front line work performed by the intake worker by allowing them to quickly search for a client and register him or her in the system as soon as the client contacts the agency. At the time of initial contact, the intake worker can determine if the client is already registered in the system or if he or she is new to the agency. The client may not have all the necessary information for a full registration, so the intake worker can perform a quick registration using minimal client data. A full registration can be performed at a later date when all the required information is available. Alternatively, a client may wish to remain anonymous at the start of the intake process. In this instance, the worker can start intake for an anonymous person without entering any client data.

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