IBM BPM, V8.0.1, All platforms > Authoring services in Integration Designer > Services and service-related functions > Access external services with adapters > Configure and using adapters > IBM WebSphere Adapters > IBM i
Troubleshooting and support
Common troubleshooting techniques and self-help information help you identify and solve problems quickly. For information about configuring logging properties and changing the log and trace file names, see Configure logging and tracing.
- Techniques for troubleshooting problems
Troubleshooting is a systematic approach to solving a problem. The goal is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.- First-failure data capture (FFDC) support
The adapter supports first-failure data capture (FFDC), which provides persistent records of failures and significant software incidents that occur during run time in IBM BPM or WebSphere Enterprise Service Bus.- Disabling end point applications of the passive adapter
- Avoiding stale connection problems in the IBM i adapter
Connection-related problems can be resolved in WebSphere Adapter for IBM i using two new properties, connectionRetryLimit and connectionRetryInterval defined in the Managed connection factory of the IBM i adapter.- Known error conditions for the Data queues and Call IBM i programs
There are several known error conditions for the PutQueue, GetQueue, and CallPGM operations.- Resolving the 'emitnull' error
- Corrupt data for long messages
- WebSphere Adapter for IBM i returns an ResourceException error message
- Frequently Asked Questions
This section provides you with answers to common questions about WebSphere Adapter for IBM i.- Support
WebSphere Adapter for IBM i documentation
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