IBM BPM, V8.0.1, All platforms > Authoring services in Integration Designer > Services and service-related functions > Access external services with adapters > Configure and using adapters > IBM WebSphere Adapters > Email > Troubleshooting and support

Solutions to common problems

Some of the problems you might encounter while running WebSphere Adapter for Email with your database are described along with solutions and workaround. These problems and solutions are in addition to those documented as technotes on the software support website.

For a complete list of technotes about WebSphere Adapters, see http://www.ibm.com/support/search.wss?tc=SSMKUK&rs=695&rank=8&dc=DB520+D800+D900+DA900+DA800+DB560&dtm.


Adapter returns version conflict exception message


Problem

When install multiple adapters with different versions of CWYBS_AdapterFoundation.jar, and if a lower version of the CWYBS_AdapterFoundation.jar is loaded during run time, the adapter returns the ResourceAdapterInternalException error message, due to a version conflict.

For example, when install Oracle E-Business Suite adapter version 7.0.0.3 and WebSphere Adapter for Email version 7.5.0.3, the following error message is displayed "The version of CWYBS_AdapterFoundation.jar is not compatible with IBM WebSphere Adapter for Email" as IBM WebSphere Adapter for Email loads file:/C:/IBM/WebSphere/ProcServer7/profiles/ProcSrv01/installedConnectors/CWYOE_OracleEBS.rar/CWYBS_AdapterFoundation.jar with version 7.0.0.3. However, the base level of this jar required is version 7.5.0.3. To overcome this conflict, you must migrate all adapters to the same version level.


Solution

Migrate all adapters to the same version level.

For further assistance, visit http://www.ibm.com/support/docview.wss?uid=swg27006249.


Unable to start adapter through webservices


Problem

After configuring the adapter, you might note that:

  1. the webservices client based on the WSDL is not getting generated properly in IBM Integration Designer.
  2. you may not be able to invoke the WSDL using certain webservices client, such as RESTUI firefox plugin and soapUI tool.


Solution

Perform the following steps to enable the adapter module to load the ASI file.

  1. Create a library project.
  2. Change to the Enterprise Explorer view in IBM Integration Designer.
  3. Locate the ASI file of the adapter in connector project -> connectorModule.

  4. Copy the ASI file of the adapter and paste it in the library project.

  5. Add the library project to the list of dependencies for the adapter module.
  6. Clean project.

Troubleshooting and support