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Integrating with IBM Case Manager

To integrate with IBM Case Manager, you build an integration service and perform other key steps when you want to integrate a business process developed in IBM Process Designer with a case management case in IBM Case Manager.

Business process management and case management are complementary ways of solving business problems. In business process management a sequence of activities in a business process leads to a result. Frequently, those activities are automated.

For example, a business process might get traffic accident statistics in one activity and use business analytics in another activity to produce some possible causes for a rise in traffic fatalities.

In case management a specific case is looked at by a set of professionals related to it. A case could consist of a specific traffic accident and could have someone representing an insurance company, another looking at the legal aspects, and another examining safety equipment.

Together business process management and case management can effectively analyze problems by bringing the data together in a common domain.

An IBM Case Manager Integration service is the means of accessing case management cases from a business process. Accessing case management cases from an IBM Case Manager Integration service includes both searching for case management data and updating data.

The integration service you develop in this section is from IBM BPM to IBM Case Manager. To see the integration from IBM Case Manager to IBM BPM read Integrating with IBM BPM.

• Adding an IBM Case Manager server
  

  You require at least one IBM Case Manager server to build an IBM Case Manager Integration service.

• Building the IBM Case Manager Integration service
  Like other integration services, this service integrates with another system. Specifically, this service integrates a business process developed in IBM Process Designer with an IBM Case Manager case management solution.
• Building a query for a search case operation
  A graphical interface helps you build a query to your IBM Case Manager solution.
• Processing a search case operation result
  A search case operation result is often used with an update case operation. Since an array is returned in a search case result, you would use JavaScript to iterate through each element of the array and perform multiple updates.
• Data mapping in case operations
  Each case operation requires that variables, or values in the case of input, be mapped to the input and output fields. Using the auto-map function creates variables, if required, and assigns variables of the right type to each field.
• Access an IBM Case Manager server using the SSL
  Some IBM Case Manager servers may use SSL for security protection.

Modeling processes