IBM BPM, V8.0.1, All platforms > Administer the IT infrastructure > Troubleshooting IT administration

Troubleshooting the Common Base Event browser

There are four primary conditions under which you are unable to access the Common Base Event browser.

Conditions

"Cannot find server"

The server is unavailable. When you attempt to launch the event browser URI, a "Cannot find server" browser page will be returned, which indicates that the server is unavailable. In this case, you need to contact the server administrator to determine the cause of the problem.

"File not found"

The server is available; however, the event browser application may not be installed or started on the server. When you attempt to launch the event browser URI, a "File not found" browser page will be returned, which indicates that the server is available, but the URI is not available on that server. In this case, you need to contact the server administrator to determine the cause of the problem.

Logon panel appears

The server and the event browser are available; however, you have not been mapped to the proper role to allow access to the event browser. You will be prompted with a logon panel. When you enter your userID and password, attempting to log in, the login will fail. In this case, you need to contact the server administrator to get the proper authorization to launch the event browser.

Error message on "Get events" panel

The server and the event browser are available, and you have the proper authority to gain access; however, the Common Event Infrastructure server is unavailable. An error message will be displayed on the event browser Get Events panel, when you click the Get Events button. The error information is logged to the message log.

Viewing events with the Common Base Event browser

Related tasks:
Work with events returned from the event browser
Specifying the events to view
Viewing events with the Common Base Event browser